Refund policy

Refund Policy

At Shopmtnlovers, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we are here to help. Please review our refund policy below for details.

Eligibility for Refunds

• Refunds are available for items that are defective, damaged, or incorrect upon delivery.
• Refund requests must be submitted within 2 days of the original purchase date.
• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

Refund Process

• To request a refund, please email us at [motionlover.assist@gmail.com] with the following details:
• Order number
• Description of the issue
• Supporting photos of the item, if applicable
• Refunds will be processed within 7–10 business days of receiving your returned item and verifying its condition.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• We recommend using a trackable shipping method to ensure your return is received.
• The return address will be provided upon approval of your refund request.

Method of Refund

• Refunds will be issued to the original payment method used at checkout.
• Refunds to credit or debit cards may take 5–10 business days to appear, depending on your card issuer.

Non-Refundable Items

• Sale items, gift cards, and personalized/customized orders are non-refundable.
• Items not returned in their original condition may be subject to partial refunds or rejection.

Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order for the desired item.

Disputes and Chargebacks

• If you’ve initiated a chargeback with your card issuer, please notify us immediately to help resolve the matter.
• Motionlovers reserves the right to dispute chargebacks and provide supporting documentation to the card issuer if the chargeback is invalid.